Businesses need to continually train their staff, but the methods they chose to train could significantly influence the success of the training. In line with this, EconoServ has partnered with Lumko Learning to offer strategic training solutions.
EconoServ CEO Lianne Friedman, says business-based training and development has been slow to adapt to modern technologies. “Most training is still done in a classroom with little or no practical experience. On-the-job training uses a mentorship job shadowing mechanism that can lower productivity.
“The old way was to train a staff member who trains another staff member and so on, but you lose the corporate knowledge. The new way is setup a system to train the initial staff members. All future staff members will be trained on the same process with consistent standards each time. If you want to improve standards, improve the system once, and all staff will be re-trained or newly trained on the improved standard,” she says.
“Old training methods are time-consuming, the material is difficult to produce, and companies would rather pay a premium than offer the training themselves. Unfortunately, this can result in staff not being trained on the businesses-specific requirements. Perhaps more threatening is that the learning curve for new employees is too steep,” she says.
It is therefore important, she adds, to merge theoretical learning with practical on-the-job training that is relevant to the client’s industry and to their specific business requirements. It is also important to take advantage of modern technologies to aid in developing staff but it must be done in such a way that it doesn’t make learning cumbersome and expensive.
“Repetitive learning can be automated using video, presentations, demonstrations, images and instruction manuals. We encourage learner engagement through regular testing. Assignments by staff will fully engage them in specific work-related aspects enhancing their overall understanding of the job and preparing them faster for the work environment,” says Mrs Friedman.
“Short, medium and long-term qualification-based training can be sourced. The qualification course will be a best fit for your organisation but enhanced with your specific business requirements. Generic degrees or diplomas don’t help your staff as much as specific, focused learning,” she says.
Development and customisation for internal purposes is also significantly easier. This results in improved performance with policies, procedures and specific training.
“This can be used to reduce labour issues because the policy has been adequately learnt and if future problems occur you now have proof that not only did the staff member read and accept the policy that they also were asked questions on the policy and answered correctly,” she concludes.
Related Tag: Labour Law Advisors